Why Does the cv99 Privacy Policy Matter to You?
When you register and play at CV99, you trust us with your personal information. That trust is not something we take lightly. This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon — so you know exactly what happens to your data.
CV99 operates in accordance with strict international data protection standards. We employ the latest encryption technology, layered access controls, and rigorous data handling procedures to ensure your information never falls into the wrong hands. Every CV99 staff member with access to user data has undergone data protection training and is bound by a legally enforceable confidentiality agreement.
This Privacy Policy applies to all information we collect through the CV99 website, mobile app, email communications, customer support, and all other services we offer. By using the CV99 platform, you agree to the practices described in this document.
Privacy Policy Contents
CV99's Six Layers of Data Protection
Your privacy is protected by multiple layers of technical and procedural security that operate continuously in the background, so you never have to worry.
CV99 only collects information that is strictly necessary to provide a safe, efficient service that meets regulatory requirements. We follow a "minimum data collection" principle — meaning we only ask for what we need, nothing more.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, KYC number | Identity verification & KYC compliance |
| Contact Data | Phone number, email address | Communications & account verification |
| Financial Data | Bank name, account number (last 4 digits only) | Deposit & withdrawal processing |
| Usage Data | Game history, wagering, login | Account security & responsible gaming |
| Technical Data | IP address, device type, web browser | Security & fraud detection |
- KYC information is only shared with authorised regulatory bodies when required by law
- Full bank account numbers are never stored in the cv99 system – only the last few digits are retained as a reference
- CV99 never asks for your bank account password through any channel
Every piece of information we collect has a clear and lawful purpose. cv99 will not use your data for any purpose other than those stated below without obtaining your consent first.
Our use of data is governed by three key legal bases: performance of a contract (to provide the services you request), legal obligation (to comply with regulatory requirements), and legitimate interests (to detect fraud and improve our services).
- Verify your identity during registration and KYC verification
- Process deposits and withdrawals securely to your bank account
- Detect and prevent fraud, money laundering, and account abuse
- Send important notifications regarding your account, promotions, and policy updates
- Improve the user experience based on anonymised usage patterns
- Comply with reporting requirements to the relevant regulatory bodies
- Sell or share user profiles with third-party advertisers for marketing purposes
- Make automated decisions with material impact without human intervention
Your data is stored in certified data centers compliant with ISO/IEC 27001 security standards. Our servers are protected by multi-layered firewalls, real-time intrusion detection systems, and daily data backup procedures to ensure service continuity.
CV99 retains your data for as long as your account is active and for a prescribed period after account closure, in line with legal requirements relating to financial record retention. Once the retention period expires, your data will be permanently deleted or anonymized using irreversible procedures.
- Active account data: retained for the duration the account is active and 7 years after account closure (regulatory requirement)
- Transaction logs: retained for 7 years for audit and anti-money laundering compliance purposes
- Customer support data: retained for 2 years after case resolution
- Daily data backups with full encryption for disaster recovery
- KYC data may need to be retained longer depending on local legal requirements
CV99 does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where we need to share certain information with specific parties to support the lawful and secure operation of our platform.
- Payment providers: Transaction information required to process deposits and withdrawals via DuitNow, FPX, Touch 'n Go, and Boost
- KYC providers: Identity verification information required for the KYC process in accordance with regulatory requirements
- Regulatory body: Reports required by anti-money laundering laws and gambling regulations
- Technical infrastructure: Hosting and CDN providers who have signed strict data processing agreements
- Third-party advertising, digital marketing, or social media platform companies
- Data brokers or companies that collect data for resale
CV99 uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and detect suspicious activity. These cookies do not contain personal information that can directly identify you.
- Essential Cookies: Required for platform functionality — session login, CSRF security, language preferences. Cannot be disabled.
- Functional Cookies: Remember your preferences such as favourite games and display settings for a more convenient experience.
- Analytics Cookies: Help us understand how users interact with the platform so we can improve it. This data is anonymised.
- CV99 does not use third-party advertising cookies or social media tracking pixels
As a cv99 user, you have clearly defined rights regarding your personal data. cv99 is committed to respecting and facilitating the exercise of these rights without any undue obstacles.
CV99 is an online gambling platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18.
- All account registrations require age verification through a rigorous KYC process
- Our automated detection system flags accounts showing signs of underage users for manual review
- If we identify an account belonging to an individual under 18 years of age, the account will be immediately closed and all balances refunded
- CV99 does not accept registrations from individuals under the age of 18 under any circumstances
CV99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. We are committed to notifying you of any significant changes.
Every update will be accompanied by a new "Updated" date at the top of this page. For material and significant changes, we will send a notification directly to the email address registered to your account at least 7 days before the changes take effect.
- Minor changes (e.g., language updates or clarifications) – updated immediately with a notice on this page
- Minor update – pop-up notice at next login
- Material changes – email notification 7 days before taking effect
- Continued use of the platform after the effective date constitutes acceptance of the new terms
- CV99 will not make retroactive changes that reduce your privacy rights without your explicit consent
Cv99 Privacy FAQ
These are the most frequently asked questions by cv99 members regarding the protection of their data and personal privacy.