Understanding Your Agreement with cv99
Welcome to cv99, the trusted online betting platform for Malaysian players. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and cv99 ("Platform", "We"). By registering an account, making a deposit, or using any part of the cv99 platform, you agree to be bound by all provisions contained in this document.
At cv99, we believe in complete transparency. Unlike some platforms that hide important conditions in the fine print, we write these terms in language that everyone can understand. Our goal is to ensure you know exactly what is and isn't allowed, so your gaming experience runs smoothly without any unpleasant surprises.
If you do not agree with any part of these terms, we ask that you refrain from using the cv99 platform. Should you have any questions or confusion regarding these terms, the cv99 customer support team is available to assist you 24 hours a day, 7 days a week via Live Chat.
Six Principles Underpinning CV99's Terms
The cv99 Terms & Conditions are built on six core principles that ensure the platform is fair, secure, and enjoyable for everyone. Know what matters before you begin.
By accessing or using the CV99 platform, you confirm that you have read, understood, and agreed to fully comply with these Terms and Conditions. This agreement takes effect from the moment you click the "Register" button or begin using any CV99 service.
These terms apply to all platform users, including visitors without an account, registered members, VIP members, and any party interacting with cv99 content or services. If you are using the platform on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms.
- Continued use of the platform constitutes acceptance of the updated terms
- These terms complement and do not replace applicable laws
- The Bahasa Melayu version is the primary reference version for Malaysia players
- Any disputes will first be resolved in accordance with cv99's internal dispute resolution procedure
To register and use cv99, you must meet the following eligibility criteria. cv99 reserves the right to request proof of eligibility at any time, and accounts that fail to prove eligibility will be suspended until verification is complete.
| Criteria | Requirements | Status |
|---|---|---|
| Age Requirement | Minimum 18 years of age at the time of registration | Mandatory |
| One Account | Only one active account per individual is allowed | Mandatory |
| Accurate Information | Full name, date of birth, and valid contact details | Mandatory |
| KYC Verification | MyKad or valid passport for withdrawals exceeding the limit | Required |
| Bank Account | A Malaysian bank account in the member's own name is required for withdrawals. | Recommended |
- It is prohibited to register using another person's identity or false information.
- It is prohibited to open more than one account, even using different devices or IP addresses.
- It is prohibited to transfer or sell your account to another party.
- You are responsible for keeping your account password confidential.
- Contact cv99 immediately if you suspect your account has been accessed without authorization
CV99 supports a variety of popular payment methods in Malaysia, including DuitNow, FPX (all major banks), Touch 'n Go eWallet, and Boost. All transactions are processed in Malaysian Ringgit (MYR) and secured with 256-bit SSL encryption.
Withdrawals are processed automatically for accounts that have completed full KYC verification. For unverified accounts, withdrawals may require additional review before approval. cv99 maintains a consistent track record of processing withdrawals in under 5 minutes.
- Minimum deposit: RM 30 per transaction for all payment methods.
- Minimum withdrawal: RM 50 per transaction to the registered bank account
- Withdrawals only to a bank account in the same member's name – no transfers to third parties
- Daily withdrawal limits can be increased for VIP members with additional verification
- Bonus balances that have not met the rollover requirement are not eligible for withdrawal.
- CV99 reserves the right to hold withdrawals if suspicious activity is under investigation.
CV99 offers a wide range of bonuses and promotions to members, including a welcome bonus for new members, weekly cashback, free spins, and seasonal promotions. Each bonus is subject to specific terms stated on the relevant promotions page.
CV99's bonus policy is designed to deliver real value to players. We set rollover requirements that are realistic and achievable — typically between 5x and 15x depending on the bonus type. This is significantly lower than most other platforms in the Malaysian market.
- All bonus terms are clearly stated in MYR and within a reasonable timeframe
- The welcome bonus is for first deposits only and cannot be combined with other bonuses.
- Cashback is calculated based on net losses within the defined period, with no upper limit.
- VIP bonuses carry lower rollover requirements as a reward for loyal members.
- Bonuses cannot be directly converted to cash before the rollover requirement is met.
- CV99 reserves the right to void bonuses if abuse or suspected fraud is detected.
- Using duplicate accounts to claim bonuses is a violation that results in a permanent ban.
CV99 is committed to a fair gaming environment for all members. Our RNG (Random Number Generator) system has been certified by an independent body to ensure that every game outcome is random and cannot be manipulated by any party, including CV99 itself.
Players are expected to play with honest intent and must not use any method that could compromise the integrity of a game or harm other players. Any attempt to exploit system bugs, use automated software, or collude with other players in live games is a serious violation of these terms.
- All slot games use certified RNG with a minimum RTP of 95%
- Results of completed games are final and cannot be reversed at the player's discretion
- Players are responsible for understanding the rules of each game before playing
- It is prohibited to use bots, automation software, or scripts to play or place bets.
- It is prohibited to exploit any technical bugs — players must report bugs to CV99.
- It is prohibited to communicate in an abusive, threatening, or offensive manner towards other players or staff.
A CV99 account is considered inactive if there has been no login activity or transactions for 12 consecutive months. Inactive accounts are subject to a monthly administration fee that will be automatically deducted from the account balance until the balance reaches zero.
Members may close their account at any time by contacting the CV99 support team via Live Chat. The account closure process will be completed within 5 business days, and any eligible balance will be returned to the registered bank account after applicable deductions.
- Inactive account – RM 10 monthly administration fee after 12 months of no activity.
- An email notification will be sent 30 days before administrative fees begin to apply
- Members can reactivate their account simply by logging in or making a deposit.
- Voluntary account closure – eligible balance will be fully refunded within 5 business days
- Accounts terminated due to terms violations are not eligible for bonus refunds.
- CV99 reserves the right to close accounts that violate these terms without prior notice.
CV99 makes every effort to ensure the platform operates without interruption 24/7. However, there are situations beyond our control — such as internet outages, third-party failures, or unforeseen events — that may affect platform access or performance.
To the extent permitted by applicable law, CV99 shall not be liable for any indirect, incidental, or consequential losses suffered by players arising from the use of this platform. CV99's liability is limited to the actual balance in your account at the time of the incident.
- CV99 targets 99.9% uptime and has backup systems in place to minimise disruptions.
- Any legitimate wins during a technical outage will be reviewed and paid out following an investigation
- Bets interrupted due to a cv99 technical issue will be returned as credits
- CV99 is not liable for losses resulting from a player's interrupted internet connection.
- CV99 is not liable for the actions of third parties such as banks or digital wallet providers.
CV99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant amendments will be communicated to members via in-platform notifications or registered email at least 7 days before the changes take effect.
For minor amendments such as language clarifications, spelling corrections, or readability improvements that do not alter the substance of the terms, cv99 may implement these without prior notice. All official communications from cv99 to members will be conducted via registered email or in-platform notifications only.
- Significant amendments will be notified to all active members 7 days in advance
- The "Last Updated" date at the top of the document indicates the currently active version of the terms
- Continued use of the platform after the effective date constitutes acceptance of those amendments
- CV99 is not liable if a member fails to review amended terms.
- Informal communications via social media or third parties are not legally binding on cv99
Cv99 Terms & Conditions – FAQ
Below are the most frequently asked questions from CV99 members regarding our platform's terms and conditions.